hbajje Privacy Policy

1 Introduction

hbajje operates the online betting and casino platform at hbajje.club. This Privacy Policy explains how hbajje collects, uses, stores, and protects the personal data of players and visitors in Bangladesh and elsewhere.

When you register an account, make a deposit, place a bet, or simply browse the hbajje website or app, you are sharing information with us. We take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens with your data — no legal jargon, no vague commitments.

By using the hbajje platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, the hbajje support team is available 24/7 to help.

2 Data We Collect

hbajje collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification services. Here is a breakdown of the categories of data we collect:

3 How We Use Your Data

hbajje uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The primary purposes for which hbajje processes your personal data are:

• Account management: To create, maintain, and secure your hbajje account, including verifying your identity and age.
• Transaction processing: To process deposits, withdrawals, and bonus payments accurately and securely.
• Platform operation: To deliver the games, sports betting markets, and other services available on hbajje.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Legal compliance: To meet our obligations under anti-money laundering regulations, responsible gaming requirements, and other applicable laws.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the hbajje platform.
• Platform improvement: To analyse how players use hbajje and identify areas where the experience can be improved.
• Marketing communications: To send you relevant promotions and offers from hbajje, where you have given consent or where we have a legitimate interest to do so.

4 Legal Basis for Processing

hbajje processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil the agreement between you and hbajje — for example, to operate your account and process your bets.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering and responsible gaming obligations.
• Legitimate interests: Processing is necessary for hbajje's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities such as marketing communications, hbajje relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

hbajje does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

• Payment processors: To process your deposits and withdrawals, hbajje shares necessary financial data with our payment service providers. These providers are contractually bound to use your data only for payment processing purposes.
• Identity verification providers: To complete KYC checks, hbajje may share your identity documents with third-party verification services. These providers operate under strict data processing agreements.
• Game providers: Some games on hbajje are provided by third-party software developers. These providers may receive limited technical data necessary to deliver the game experience.
• Regulatory authorities: hbajje may be required to share data with regulatory bodies, law enforcement agencies, or courts where required by law or in response to a valid legal request.
• Fraud prevention agencies: To protect the platform and its players, hbajje may share data with fraud detection and prevention services.

6 Cookies & Tracking Technologies

hbajje uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. Here is a summary of the types of cookies hbajje uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your hbajje experience.
• Analytics cookies: Help hbajje understand how players navigate the platform so we can identify and fix issues and improve the overall experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content from hbajje. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hbajje platform. For essential cookies, no opt-out is available as they are necessary for the service to operate.

7 Data Retention

hbajje retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your hbajje account and for a period of up to five years after account closure, as required by anti-money laundering regulations.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction in accordance with regulatory requirements.
• KYC documents: Identity verification documents are retained for the period required by applicable law, typically five years from the end of the business relationship.
• Support communications: Records of customer support interactions are retained for up to three years to assist with dispute resolution and service improvement.
• Marketing data: If you opt out of marketing, your preference is recorded and retained to ensure we do not contact you again.

8 Your Rights

As a player on hbajje, you have the following rights in relation to your personal data. To exercise any of these rights, contact the hbajje support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data hbajje holds about you at any time.
• Right to rectification: If any of your personal data held by hbajje is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you can request that hbajje delete your personal data. Note that this right may be limited where we are required to retain data by law.
• Right to restrict processing: You can ask hbajje to limit how we use your data in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request that hbajje provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to hbajje processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where hbajje processes your data based on consent, you can withdraw that consent at any time without affecting prior processing.

9 Data Security

hbajje takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and hbajje servers.
• Encryption at rest for all sensitive personal and financial data stored on hbajje systems.
• Strict access controls ensuring that only authorised hbajje personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the hbajje platform.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Continuous monitoring of systems for suspicious activity and potential security incidents.

While hbajje takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

The hbajje platform is strictly for adults aged 18 and over. hbajje does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use hbajje or provide any personal information to us.

If hbajje becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on hbajje, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

hbajje may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, hbajje will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of hbajje after any update constitutes your acceptance of the revised Privacy Policy.

We recommend bookmarking this page and reviewing it periodically. If you disagree with any changes to this policy, you should stop using hbajje and contact support to discuss your options, including account closure.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbajje handles your personal data, please get in touch. The hbajje support team is available 24 hours a day, 7 days a week.

• Email: [email protected]

For data rights requests specifically — such as access, deletion, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered account email address so we can locate your records and verify your identity.